Billing
- Am I charged if I delete a photo from my gallery?
- Is there a discount for PMRE attendees?
- Why aren't my AI Re-Edits working and can I get those credits back?
- I have two subscriptions on different accounts — how do I consolidate them?
- Can I recover photos that were deleted after 7 days?
- Can I cull and reorder photos in Adobe Bridge before uploading to AutoHDR?
- Why was I charged again after cancelling my subscription?
- Can I renew my subscription early?
- Why was my TV replaced with a picture frame or something else in my photo?
- Where did my credits go? They disappeared without me downloading anything.
- Why did my photos come back with a green tint and can I get the credits back?
- How do I get the AI Playbook?
- Am I charged if I accidentally download the wrong version of a photo?
- Why do my downloaded photos look different from the preview and use up credits?
- How do I add credits to my account?
- How do I download my invoices?
- How do I add more photos to my plan mid-month?
- Does AutoHDR auto-merge my HDR brackets?
- Is AutoHDR pricing in USD or CAD?
- Why isn't there an option to enter my referral code at checkout?
- Does grass replacement cost extra credits?
- How much do 3,000 credits cost?
- I was charged again after reuploading a job — can I get those credits back?
- My exported photos look wrong when I open them in Photoshop — can I get a credit?
- Can I get a refund if I'm not happy with my bracketed HDR results?
- Do credits roll over or expire?
- Why did my credits disappear after I downgraded my plan?
- Can I pause my subscription instead of cancelling?
- Why am I getting a popup to purchase more credits when I try to download?
- Can I pay as I go without committing to a plan?
- How do I request a credit reimbursement?
- Does AI Re-Edit cost credits?
- Do I need a Photoshop subscription to download my photos?
- When will I receive my referral credits?
- Why isn't my twilight generating and will I get those credits back?
- Why am I charged 5 credits for a virtual twilight and 1 credit to download it?
- Does adjusting brightness or color sliders cost credits?
- Can I regenerate twilight images for free?
- Are credits charged per input photo or per final output photo?
- Will I be charged again if I accidentally downloaded the same files twice?
- Why am I unable to download photos after signing up for the free trial?
- Why was I charged credits when the system failed to download my photos?
- Do you have a pay-by-job membership option?
- How does the referral program and 50% commission work?
- What is your policy on refunds?
- Why can't I enable Auto TV Blackout and Fire Replacement?
- What does it cost to add a TV screen image?
- How does billing work if I exceed my yearly plan's photo count?
- What is the cancellation policy?
- If I upload 10 photos in two 5-bracket sets, is the final count 2 photos?
- What is the price per photo for virtual staging, item removal, and touch ups?
- What pricing packages are available for photo editing services?
- Can I try a twilight photo for free?
- Why did I lose my remaining edits after canceling my subscription?
- How many credits are needed for virtual twilight, virtual staging, and grass replacement?
- Why did my download fail and why are my credits gone?
- Why did my credits decrease after a failed download?
- Can I pay as I go or buy credits outright instead of a subscription?
- How can I re-download files that have been deleted after I already paid for them?