General

• Why are my edits taking so long?
• Who owns the edited photos — me or AutoHDR?
• When does my billing cycle renew and when do I get my new credits?
• What is the AutoHDR affiliate program?
• Can I download my photos on an iPhone?
• How do I turn off the automatic fire in fireplaces feature?
• Why hasn't my twilight photo finished processing yet?
• How do I see an in-progress project?
• How do I adjust specific colors in my photos (HSL / color channels)?
• Can I add my own human editor to review photos before delivery?
• Can I merge or combine two AutoHDR accounts?
• Do you have sample images comparing Default vs Lisa style?
• Can I exclude or skip specific photos from being processed?
• My AI-staged image came out wrong — how do I fix it?
• Where can I submit feature requests or vote on what gets built next?
• How long does a grass overlay take to process?
• Can I use AutoHDR on my phone (iPhone or Android)?
• What currency is your pricing in?
• Can I reduce the file size of my downloaded images?
• Is AutoHDR GDPR compliant? How is customer data handled?
• Can I download HDR DNG files?
• How do I use the Upscale feature?
• Does AutoHDR have an affiliate program?
• The free trial isn't working — how do I fix it?
• How do I add a team member to my account?
• Can AutoHDR export files in .tiff format?
• How do I change the cloud style used in sky replacement?
• What is the Friday webinar and how do I sign up?
• Can I download high resolution images or 300 DPI files?
• How do I use a referral code?
• Where can I find your privacy policy and terms of agreement?
• How do I find the zip folder of my downloaded images?
• Can I use a custom sky for virtual twilights?
• I found something broken in the app — how do I report it?
• How do I change my file naming convention or walkthrough reorder settings?
• How do I request API access?
• What is the AutoHDR Agent? Where can I get help with it?
• Will AutoHDR watermark my photos, including preview images?
• How long do virtual twilights take to come back?
• How many brackets does AutoHDR support? Can I shoot 5-bracket sets?
• What does it mean when the virtual twilight is blinking?
• How do I change my account email address?
• Where are my account settings located?
• What AI model does AutoHDR use?
• How do I turn off the cloud function before my photos are processed?
• What is the Pin Tool and how do I use it?
• What is V4 beta and how do I get access?
• How much can I earn as an AutoHDR affiliate?
• Can I upload single-exposure photos instead of brackets?
• Where is my affiliate link?
• Can I send AutoHDR feedback on images for AI training?
• Does AutoHDR offer a white label option?
• Where can I submit a job application?
• Can I sell AutoHDR-edited photos through stock photography sites?
• How do I share my listing with a client or agent?
• What's the difference between the Lisa and Classic style profiles?
• How do I turn off automatic sky replacement?
• Can the affiliate program reduce my subscription cost?
• How do I apply a discount or promo code?
• What are deep window pulls and the extra pop setting?
• Can you add a green/magenta slider for adjusting outdoor green hue?
• Can I upload drone or aerial photos?
• How do I join the AutoHDR WhatsApp community?
• How do I adjust brightness or exposure across multiple photos at once?
• How do I fix the white balance or color cast in my photo?
• How do I convert CR3 files to JPG?
• I'm an international photographer interested in using AutoHDR — who do I contact?
• Are image numbers shown in the listing gallery?
• Should I use an ND filter with a DJI drone?
• What is Declutter and when can I use it?
• Is grass replacement available?
• Why do I need to provide business information at signup?
• Can I book a demo with an international phone number?
• Is AutoHDR down? The service seems broken
• Can I get a dedicated sales representative?
• How do I turn off the TV screen replacement feature?
• How do I get my free trial week?
• Does AutoHDR work with flash or flambient shooting?
• How long are my photos stored on AutoHDR?
• How do I convert RAW files to JPEG?
• Can I close the browser after uploading my photos?
• Where can I see the latest updates from AutoHDR?
• Does AutoHDR integrate with Google Drive?
• How do I add a logo or photo to my account profile?
• What's the difference between AutoFill and AI Re-Edit?
• The Top Up button isn't working — what do I do?
• How do I straighten a crooked photo?
• Why am I receiving a .crdownload file instead of a Zip file?
• Can I rearrange the order of my photos after processing?
• Why is the auto object removal tool slow?
• What's the lowest per-photo price AutoHDR offers?
• How do I cancel my subscription?
• What's the best ISO range for AutoHDR to prevent noisy images?
• Do I need to click 'Save' after the twilight conversion?
• What's the support email address?
• Why can't I sign up with a non-Google email?
• Where should I put my sky sample to control which sky is used in replacements?
• How do I join the AutoHDR affiliate program?
• Can AutoHDR fix a photo that's out of focus?
• Can I get my photos in 16:9 format?
• Can AutoHDR blur license plates or faces in exterior shots?
• What file formats does AutoHDR support?
• How do I upgrade or change my plan?
• Can I delete old listings or projects?
• How do I log out of AutoHDR?
• What is the AutoHDR WhatsApp community?
• I didn't receive an email with my download — how do I get my photos?
• Can I add photographers, QC reviewers, or VAs to my account?
• I can't download a large shoot — what should I do?
• Can AutoHDR make the grass greener in my photos?
• Does AutoHDR offer a dedicated Slack channel for enterprise customers?
• Can I set preferences for window pulls, sky swaps, contrast, and other settings?
• Is Google Sign-In the only way to log in, or can I create my own username and password?
• Is there a 100-photo plan option available?
• Is there a brush tool to modify specific parts of a photo (like windows)?
• Can my real estate agent clients use the photos I deliver commercially?
• Can AutoHDR edit portrait (vertical) photos?
• Can I change or add my company email to my account?
• How do I change a wall color using Re-paint?
• How do I delete individual photos from a shoot?
• I can't log in because my account email isn't a Google account
• Does AutoHDR claim any rights to images processed through the platform?
• Can I get a coupon for AutoHDR?
• Do you replace skies on exterior photos?
• Why is there a watermark on my photos?
• Can I restore or download my original unedited photo?
• Where can I find the API key?
• I'm not happy with my virtual twilight result — how do I fix it?
• I reported an issue previously — how can I track whether it's been fixed?
• What is your company's legal name?
• How do I give feedback or submit a complaint about my photos?
• Do you do virtual staging?
• Can I edit the colors after the photo has been edited?
• How do I do a day-to-dusk conversion?
• How do I train the AI?
• What do I need to try out AutoHDR?
• Can I combine 4 listings into 1 since they're at the same address?
• How do I fine-tune my settings in AutoHDR?
• Why did nothing happen with my photo processing?
• Why can't I see my team's uploads or completions?
• Why doesn't your system notify me by email when an edit fails?
• Can you do batch merge of multiple shoots?
• How do I remove an object from a photo?
• Are the edits private in AutoHDR for team members?
• Can someone make specific edits like adding curtains, a rug, or flowers and moving items around?
• How do we keep the original photos after submitting edits like Twilight?
• What does "stage photos" mean in AutoHDR?
• How can I submit photos that require bracketing?
• Can I get the original sky back after a shoot has been edited with sky replacement?
• How do I save changes after editing for more vibrance?
• When is the next update?
• How does AutoHDR work?
• Can I request a Human Editor for my staging photo to add specific elements?
• What is the difference between touch ups and item removal?
• What is the difference between Classic and Lisa?
• Is there any way to keep the file names as they are?
• What is deduplication?
• Can I batch-switch the style of an entire listing back to natural after editing in Lisa?
• How do I request virtual staging for specific photos?
• Can I get both the photo of cabinets closed and the one with them open?
• What is Bulk Edit?
• Can I change the color of the lights from yellow to whitish in twilight edits?
• How can I add a marker or pin to a drone photo?
• How long until I receive results after uploading RAW files?
• Why can't I download the new photoshoots I uploaded for edits?
• Will the editing be done automatically?
• What's the estimated time of arrival for an AutoHDR shoot?
• Can I edit a virtual twilight photo after it's been generated?
• Can AutoHDR remove people from photos?
• How can I rearrange photos in the image gallery?
• How long does the Twilight edit take?
• Do you improve the AI from photos I upload?
• How do I prevent photos from being incorrectly grouped?
• Is photo editing done by humans or AI?
• Can I add fire to a fire pit, not just a fireplace?
• Can I send you a video to edit?
• Is download quality better on a paid subscription compared to free test photos?
• Can AutoHDR edit 15,000+ images per month in my preferred style?
• Can I turn on TV screen replacements and fire effects for all my properties?
• Can I create a default filter that's applied to all my photos during editing?
• Is my data secure? Do you store it on a server or use my data?
• What is walkthrough reorder?
• How do I add a fireplace in AutoHDR?
• How do I download my entire shoot at once?
• Why is my day-to-dusk processing taking a long time?
• How do I sign into a new AutoHDR account?
• Can I upload all of my images at once or do I have to upload them individually?
• Why does it say my photoshoot is no longer available after I uploaded brackets?
• If I add an email for a photographer employee, will it work as a team member account?
• Am I able to virtually stage photos?
• How do I make sure fire is automatically added to fireplaces in my edits?
• How long are listings saved?
• How long does it take to receive an email when my photos are ready?
• How can I ensure my VA has access to download images from the listing email?
• How can I see my progress?
• How do I get a twilight treatment of a photo without submitting it to the HDR process?
• Why can't my team members view and use my editing credits?
• Where can I see samples of AutoHDR's work?
• Can I receive my archived photos after they're deleted?