Why am I receiving a .crdownload file instead of a Zip file?

The .crdownload file means your browser (typically Chrome) is still downloading or the download was interrupted. Chrome uses .crdownload for in-progress downloads — once complete, the file automatically becomes a proper .zip.

If it's stuck as .crdownload

• The download failed or was interrupted.
• Delete the incomplete .crdownload file.
• Restart the download and keep the browser window open until it finishes.
• Make sure your internet connection is stable.

If it keeps failing on a large batch

Try downloading in smaller batches.