What should I check if I'm having issues uploading from Dropbox?

Most Dropbox upload issues come down to one of three things: folder structure, connection, or timing. Work through them in order.

1. Folder structure

The AutoHDR root folder, shoot folder, and 01-RAW-Photos subfolder must be named exactly right — hyphens, capital P in Photos. Any variation and AutoHDR won't detect the files.

2. Connection

• Go to autohdr.com/account
• Disconnect Dropbox
• Reconnect

Most auth issues clear this way.

3. Timing

AutoHDR waits 20 minutes after your last file upload before triggering processing. If it's been less than that, give it a few more minutes.

Still stuck?

If all three check out and it's still not processing, email your account email and shoot folder name to delivery@autohdr.com.

To walk through your full setup with our automation specialist, book a call: https://meetings-na2.hubspot.com/matt-gia/automation-setup