Why does my custom TV screen image keep reverting to blackout?

The most common cause is a mismatch between your account setting and the email address you're processing shoots under. Check that your custom TV screen image is set on the correct account.

What to check

• Go to autohdr.com/account and confirm the TV screen option is set to your preferred custom image for the email address you're processing shoots under.
• If the setting looks correct but it's still reverting, upload a small test shoot to see if it sticks.

If the problem persists

Email delivery@autohdr.com with your account email and a link to a shoot where the custom TV image didn't apply. We'll debug the specific configuration.